BOOKINGS
All bookings are subject to availability. Should your first choice of date not be available an alternative will be offered. Bookings need to be made as soon as you have a date in mind.
Late bookings will be accommodated if there is availability.
Bookings can be made via website form, telephone. A non-refundable deposit of R500 is required when booking, to confirm your place. The deposit required varies depending on the booking size.
On receipt of deposit you will receive an email confirming your booking, this email will include information on how to find the paintball center, start times and contact details. A copy of our consent form will also be included so all party members can read and sign before the event date . You will need your booking confirmation details when you arrive on site to play. If you have not received your confirmation email within 24 hrs please contact us.
PAYMENT
All payments for deposits must be made via EFT ,Bank deposit with the reference number provided please and proof must be emailed back to ground zero paintball .
Balance payment, in cash on arrival,must be made on the day of event. unless otherwise arranged.
No cheque payments accepted.
The deposit is non refundable .
We do have card facility at the venue ,the card is not always available due to bad reception.
BAD WEATHER
As with all outdoor events, we cannot predict the weather and on the rare occasion your booking is canceled by us due to bad weather or other unavoidable circumstances your booking will be rescheduled to a mutually convenient date up to 3 months from the date of your original booking. Unless we contact you to inform you that the site is closed due to bad weather or other circumstances your paintball session will take place. If you choose not to play when we are open, you will be deemed to have canceled your booking.
If in doubt call to check first.
YOUNG PLAYERS
The minimum age to play paintball is 10 years old.
Paintball players under the age of 16 need to have a parental consent form signed by their parent or guardian before they play paintball at the Paintball Centre.
Under 18 Paintball players will required to have a parent or responsible adult available on site as they play.
ARRIVAL TIMES
Please arrive 10 minutes before your designated start time to ensure you are not late for the safety briefing. All participants must attend the safety briefing before they play paintball. If you are going to be late you must inform us in advance of your start time or your booking may be deemed to be canceled
Late bookings will not be allowed to play later than the allocated time slot.
Please allow for possible delays on route when planning your trip.
REFUNDS and CANCELATIONS
Once a deposit has been received and your receipt has been issued, your booking is secured the deposit is non refundable. If, for some reason you then need to move your booking to another date/time please email us. If we are able to fill your slot, we will move your booking over.
Once you have made the deposit on your time slot we turn clients away for that time slot , so we do not refund deposits if you require to move or cancel your booking.
SPECIALS ,PROMOTIONS AND PAINTBALLS
This offer is only valid at the Paintball Centre booked for and may not be transferred to any other venue
Only Paintball's purchased from the site shop on the day of your event can be used.
Paintball prices and General pricing is subject to rand Dollar exchange and may change without prior notice .
All our standard terms and conditions still apply, E&OE. All rights reserved.
SITE RULES
All players must abide by the rules and regulations specified on the paintball consent form that all players must read and sign before playing.
It is the responsibility of the person signing the consent form to inform us of any medical condition or dietary requirement of the person named. We will not be held responsible for any failure to disclose information that is required for the wellbeing of any player.
We cannot give consent for any person with a medical condition to participate; this is the responsibility of the individual.
All players must obey the directions and instructions of all Paintball Centre staff.
We reserve the right to exclude anyone deemed to be under age, unfit to play because of physical or mental impairment, under the influence of drugs or alcohol, aggressive and or abusive or considered to be a danger to themselves or others.
Only Paintball's and pyrotechnics supplied by the Paintball Centre on the day of your event may be used. Anyone found to be using Paintball's or pyrotechnics from another source will be excluded from the center without a refund.
If anyone is excluded for any of the above reasons their booking is deemed to have been canceled.
person wanting to play must pay the fee to play. No Dogs/Animals ,Bikes, Balls, cricket ,baseball or other ball related activities other than what we offer are allowed on the property!
DATA PROTECTION
The Paintball Centers complies fully with the Data Protection Act 1998.
The data we collect and store relating to you is used primarily to deliver our service to you.
Your personal date will be processed fairly and lawfully and stored securely.
We do not store your credit / debit card information.
Your personal data will not be sold or given to any third parties unless required by law.
All bookings with the Ground Zero will be subject to these terms and conditions without exception!